Adult & Child Ratios
Every booking MUST include at least one child ticket and one adult ticket.
Max of two adult tickets with each booking. This is to ensure a larger portion of tickets are set aside for children to meet Santa. If you plan to attend with friends or family, please book under separate accounts for the same time slot as you will not be permitted to put through more than 2 adult tickets on any booking.
Children under 1 year old attending with an older sibling do not need a ticket - unless you wish for them to meet Santa and receive a gift. In which case, they must have their own Child Ticket.
If one of your party is attending in a wheelchair, please select a wheelchair ticket when booking - choosing this ticket allows for more space in the cabin.
Tickets are non-refundable but can be swapped for other available time slots. In order to action a time slot or date change, login to your Citizen Ticket account. Date and time swaps can be made up to 48 hours in advance of arrival, where spaces are available.
If you are running late for your booked time slot, please call us on 01620 388588 at the earliest opportunity. It is unlikely we will be able to accommodate you on a later show due to lack of space in the cabin, however, our team on the floor will be happy to check for any available slots on the day. Unfortunately, we cannot give refunds for late arrivals when a show start time has been missed.
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