Our accessibility policy

Choose a topic you would like help with:

• View visitscotland.com your way
• Navigation
• Listening to content
• Web Standards
• Known Issues
• Other Sites
• Report problems
• Useful links

VIEW VISITSCOTLAND.COM YOUR WAY

We want as many people as possible to be able to use our website. That means you are able to:

• change the colours, contrast levels and font styles
• magnify the page to 200% or more without the text spilling off the screen
• navigate most of the website using just a keyboard or with the help of assistive technologies.

NAVIGATION

NAVIGATION BY HEADINGS

Use browser plugins or assistive technology, such as screen readers, to list the headings and subheadings on the page and go straight to the heading you need.

NAVIGATION BY LINKS

Users of assistive technology, such as screen readers, can get a list of all the links on a page and understand their purpose from the link text.

NAVIGATION BY KEYBOARD

Keyboard users can see the current interactive element on focus - such as links and form fields - through a visible change or style like a border or a highlighted outline.

SKIP TO CONTENT

Use a keyboard to find the skip links and jump directly to the main content on the page.

LISTENING TO CONTENT

Use text-to-speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.
Screen reader users can both listen to the content and navigate around the site pages and menus.

WEB STANDARDS

Our website is developed using valid HTML5, CSS3 and JavaScript to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) - Level AA.

We are committed to conforming to Level AA where possible. This is an ongoing process and some content may not yet reach the standards in all areas.

KNOWN ISSUES

We are currently undergoing a re-design of our consumer website, and as part of that re-design we are looking to improve both our accessibility of the site and the search facility for customers to find accessible accommodation.

We are also auditing our current website and working hard to fill the gaps in the areas that we know are not fully accessible:

• Most pdf documents and online eBooks on VS.com are not fully accessible to screen reader software.
• Keyboard navigation is available on most pages but still needs improvements.
  o Forms might be difficult to use for keyboard users
   o The sequential navigation via tabbing order might occasionally be difficult due to unclear visual clues on focused elements
   o Some websites within the VS.com network have a poor keyboard navigation
• Videos are missing closed captions and subtitles.
• Colour contrast. Occasionally text on images and icons have low contrast ratio and might be difficult to see for visual impaired users.
• Screen reader users may find that some elements are not labelled or described adequately
• Facebook Messenger includes some accessibility issues, including tabbing order, issues with resizing, and naming of the iframe.
• On maps, product information cards cannot be dismissed easily after a user has clicked on a pin
• Occasionally links are not properly described on screen reader software.
• Some older applications, such as our product listings and product search pages, contain legacy accessibility issues:
  • Missing form input labels
  • Related form fields not properly grouped
  • Some custom controls lack defined roles that would allow them to be controlled by assistive technologies
  • “Skip to content” links not properly configured
  • Some child elements are focusable but are not voiced by screenreaders

These issues will be addressed as we reskin our older applications to bring them in line    with the new website design

• Some HTML validation errors are present for users who are not using Javascript

OTHER SITES

On desktop resolutions, this website presents a Universal Navigation menu that links to other VisitScotland Websites:

• https://businessevents.visitscotland.com
• https://traveltrade.visitscotland.org
• https://media.visitscotland.org
• https://www.visitscotland.org

Where a specific Accessibility statement does not exist on each of these sites then the known issues list above will apply.

REPORT PROBLEMS

If you need information on this website in a different format or find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us:

• info@visitscotland.com
• customer.feedback@visitscotland.com
• Or visit our Feedback and Complaints page for further info.

We'll consider your request and get back to you in five working days.

USEFUL LINKS

For more information and help about changing your browser settings, please visit the BBC's My Web My Way  pages.

My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.